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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Dimithri Perera (Country Manager) and Vicky Merrion (National Customer Service Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Mr. Dimithri Perera and Vicky Merrion would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Dimithri Perera or Vicky Merrion and let them know what you think. Please include your telephone number if you would like us to call you back!

Dimithri Perera
Country Manager

“Thank you for reaching out to us. We value your patronage and strongly believe that continued interaction with you will help us identify and work upon factors that contribute to your satisfaction.”

Email Dimithri Perera

Vicky Merrion
National Customer Service Manager

“We are always excited to receive customer feedback because whether it is positive or negative it’s a great opportunity to gather insights in consumer behavior and act upon them.”

Email Vicky Merrion
Dimithri Perera and Vicky Merrion will ensure that your complaints are dealt with immediately and you’ll receive a response within one working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.

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